Shipping, Returns & Resizing
All effort will be made to ship products within 3-5 days of processing. Shipping time is relative to location and will vary.
Shipping within North America only at this time. Shipping by Lettermail, without tracking, is free within Canada by selecting Lettermail at check out. Otherwise, all other domestic and international shipping rates apply.
We love to see happy people and happy pups! Unfortunately, due to the customization of the products being sold, we are unable to do returns or exchanges at this time. However, items purchased within 60 days are entitled to resizing for an $8 fee. Items are to be shipped in the same condition in which they were received, at the customer’s expense.
NOTE: As per the above, please ensure accurate measurements are taken of your dog’s head and neck for custom collars. This will not only to decrease the chance of needing it resized, but increase the chance of ensuring a safe and healthy pup.
To begin the resizing process, please contact us at firstname.lastname@example.org. The customer is responsible for paying shipping costs related to the resizing, all of which are non-refundable.
Shipping time is relative to location and will vary. To better ensure The Beaded Monkey Inc. receives your returned item, please consider using a shipping method with tracking and/or purchasing shipping insurance. Refunds will not be made for packages not received.
The Beaded Monkey Inc.